Privacy & security

Winbey's Privacy Policy — Your data is safe with us

Winbey takes your personal data seriously. This policy clearly explains what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 1, 2026
SSL Encryption

All your data is protected with 256-bit SSL encryption. Third parties have absolutely no access.

Data Is Never Sold

Winbey never sells your personal information to advertisers or third parties.

Your Control

You can view, correct, or request deletion of your data at any time.

Transparent Policy

Everything we do — and don't do — is clearly laid out in this policy. No hidden agendas.

1 Introduction

Winbey ("we", "our") takes your privacy very seriously. This Privacy Policy ("Policy") explains what information we collect when you use the winbey.biz website and mobile app, how we use it, and how we keep it secure.

By using the Winbey platform, you agree to this Privacy Policy. We are committed to keeping your personal data secure so you can use our platform with confidence.

In plain terms: We only collect the data necessary to deliver our services. Your information is never sold. You can view or delete your data at any time.

2 What Information We Collect

Winbey collects data in several ways. Details are outlined below:

Information Provided Directly

Information you provide during registration and account management:

  • Full name and date of birth
  • Email address and mobile number
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment method details (Mobile Pay/Nagad number, bank information)

Automatically Collected Information

Certain information is collected automatically when you use the platform:

Data type Example Purpose
Device Information Device model, operating system Service improvement
Network Information IP address, ISP name Security Verification
Browsing Data Page visit duration, click history User experience improvement
Transaction History Deposit, withdrawal, and betting records Financial Security & Reporting
Cookies & Trackers Session cookies, preference storage Seamless User Experience

3 Purpose of data use

Winbey uses the data it collects for the following purposes:

  • Account Management: To manage registration, login, and account security.
  • Service delivery: To provide gaming, payment, and customer support services.
  • KYC Verification: To meet legal requirements and prevent fraud.
  • Contact: To send important updates, transaction confirmations, and support messages.
  • Promotions: To send you offers and bonus updates with your consent.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Legal obligation: To fulfill the requirements of regulatory authorities.
  • Platform development: To analyze user experience and improve the platform.

You can unsubscribe from promotional emails at any time. However, transactional messages cannot be turned off as they are part of the service.

4 Data sharing policy

Winbey never sells your data. However, limited information may be shared in specific circumstances:

Who we may share your data with

  • Payment Providers: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
  • KYC service provider: With accredited third-party companies for identity verification purposes.
  • Security Services: With fraud detection software and cybersecurity firms.
  • Law enforcement agencies: When required by court order or legal obligation.
  • Game Providers: Only the minimum information required to provide gaming services.

What we never do: Your data is never sold or transferred to advertisers, data brokers, or unrelated third parties.

5 Data Protection Measures

Winbey uses modern technology to keep your data safe. The core layers of our security system:

  • 256-bit SSL/TLS encryption: All data transmitted via the website and mobile app is encrypted.
  • Database encryption: All sensitive data in storage is kept in encrypted form.
  • Two-Factor Authentication (2FA): OTP-based verification for an extra layer of security.
  • Restricted Access: Only authorized personnel are permitted to access the data they need.
  • Regular Security Audits: Regular cybersecurity audits conducted by third parties.
  • Firewall & IDS: Advanced firewall systems to prevent unauthorized access.

In the event of a data breach: In the event of a security breach, affected users will be notified by email within 72 hours and advised on the necessary steps to protect themselves.

6 Cookies policy

Winbey uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: To maintain login sessions and ensure security. Disabling these may cause the website to function incorrectly.
  • Functional Cookies: To remember your language preference, game settings, and other personal preferences.
  • Analytics Cookies: To analyze website usage and improve our services.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

7 Data retention period

Winbey does not retain your data longer than necessary. The general policy is:

  • Account Information: For the duration the account is active, and at least 5 years after closure (as required by law).
  • Transaction Records: 7 years (in accordance with financial regulations).
  • KYC Documents: 5 years after account closure.
  • Browsing Logs: 90 days.
  • Support Conversations: 2 years.

After a set period, data is securely deleted or anonymized so it can no longer be linked to any individual.

8 Your Rights

As a Winbey user, you have the following rights over your personal data:

Right to Access

To find out what data we hold about you, submit a request and we will send it to you within 30 days.

Right to Correct Your Information

If any of your information is incorrect or outdated, you can request a correction. Many details can also be updated directly from your account settings.

Right to Erasure

Upon account closure, you may request deletion of your data, except where retention is required by law.

Right to restrict processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

You have the right to export your data in a readable format (e.g., CSV).

Right to Opt Out of Marketing

You can unsubscribe from promotional emails or SMS at any time.

To exercise any of these rights, email us at support@winbey.biz. We will respond within 30 days.

9 Protection of minors

Winbey strictly does not serve anyone under the age of 18. Age is verified at registration, and KYC documents may be requested when necessary.

If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using Winbey, please contact us immediately. We will take prompt action.

10 Third-party links and services

Winbey uses certain third-party services on its platform, such as payment gateways and game software. These services have their own privacy policies.

Winbey is only responsible for data covered under this policy. We are not liable for how third-party services handle your data, so we recommend reviewing their privacy policies as well.

11 Policy updates

Winbey may update this Privacy Policy as needed. For significant changes:

  • Advance notice will be sent to your registered email.
  • A clear notice will be posted on the website.
  • The date of any changes will be updated at the top of this page.

Continued use of the platform after any changes have been made constitutes your acceptance of the updated policy.

12 Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us:

  • Email: support@winbey.biz
  • Live Chat: Available 24/7 via website or app
  • Response Time: Typically within 24 hours; within 30 days for privacy requests

We always aim to respond promptly to your queries. Your privacy matters to us and we take every request seriously.

Why your data is safe with Winbey

The Core Pillars of Our Privacy Protection

Encrypted database

All your data is stored in encrypted form on our servers. Even in the event of unauthorized access, the data remains unreadable.

Minimal Data Collection

We only collect what is strictly necessary to provide our services — nothing more.

Controlled Access

Only trained personnel are permitted to access the data they need. All access is logged.

Regular Security Audits

Third-party security experts regularly audit our systems and conduct vulnerability assessments.

Instant Alerts

Instant SMS and email alerts are sent whenever unusual activity is detected on your account.

Transparent reporting

You can request a report at any time to see how your data is being used.

Your Data Is Secure

Join a Safe and Trusted Platform Today

Winbey respects your privacy. Register and enjoy gaming with peace of mind — your data is always safe with us.

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